Technology
An AI support assistant for a growing SaaS company
An assistant grounded in the company’s own documentation that resolves common questions and drafts replies.
Client
B2B SaaS company
Sector
Technology
Year
2025
Services
AI SolutionsAI AutomationAPI Integration
The challenge
A rising volume of repetitive support questions was overwhelming a small team, slowing response times and pulling engineers into triage.
The solution
- Built a retrieval system grounded in the company’s help centre and internal docs.
- Created an assistant that answers common questions and drafts replies for review.
- Routed uncertain or sensitive cases to a human automatically with full context.
- Added evaluation and monitoring so answer quality is tracked over time.
LLM APIsVector databaseFastAPIReact
The outcome
Handled automatically
Repetitive questions
Kept for sensitive cases
Human review
Significantly faster
Response time
These are representative examples of the kind of work we do, framed to protect client confidentiality.
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